Refund policy
Our Satisfaction Guarantee
We want you and your pet to love your purchase. If something isn't right, contact us within 30 days of delivery and we'll sort it out.
If your item arrives damaged, defective, or incorrect
This one is entirely on us. Email support@pawbloomcare.com within 30 days of delivery with a photo of the item and its packaging. We'll send a replacement or a full refund at no cost to you — and in most cases you won't need to send anything back.
If you changed your mind or ordered the wrong size
No problem — we accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
For change-of-mind returns, return shipping is the customer's responsibility. We'll email you a prepaid return label and deduct its cost from your refund, so you never have to pay out of pocket at the post office. Typical return shipping runs $8–$12 depending on the item.
How to start a return
- Email support@pawbloomcare.com with your order number and what's wrong. We reply within 1 business day.
- We'll send you a prepaid return label and the correct return address.
- Ship the item within 7 days of receiving your label.
- Once it's scanned by the carrier, we process your refund.
Please don't ship anything back before contacting us. Our items ship from several different warehouses, so a package sent to the wrong address can't be tracked, received, or refunded.
Refunds
Refunds are issued to your original payment method within 5–10 business days of your return being scanned by the carrier. Depending on your bank, it may take one more billing cycle to appear on your statement.
Original shipping was free, so nothing is deducted for it. For change-of-mind returns, only the return label cost is deducted. There is no restocking fee.
Exchanges
The fastest way to swap a size or color is to return the original for a refund and place a new order — that way you're not waiting on two transit times back to back.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Once shipped, the return process above applies.
What we can't accept
- Requests made more than 30 days after delivery
- Items that have been used, washed, or damaged after delivery (unless they arrived that way)
- Items shipped back without contacting us first
- Gift cards
Questions
Email support@pawbloomcare.com and we'll reply within 1 business day.