30-Day Satisfaction Guarantee
We want you and your pet to love your purchase. If you're not completely satisfied, you may request a return or refund within 30 days of delivery.
Eligibility
- Requests must be made within 30 days of delivery.
- Items should be unused and in their original condition and packaging where possible.
How to Start a Return
Contact us through our Contact page with your order number and the reason for your return, and we'll reply with the next steps.
Refunds
Once your return is received and approved, your refund is issued to your original payment method, typically within 5–10 business days.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo and we'll arrange a replacement or refund at no cost to you.